Our Service Department

Where you choose to purchase and service your new or certified pre-owned VW does make a great deal of difference. The following are some noteworthy facts about our service center including important benefits and considerations we extend to our customers:

• Nobody knows VWs better than us, we've been selling them since 1955. 
  
  
• Consistently ranked as Volkswagen's leading dealer for sales and service on Long Island 22 years in a row.
  
  
• Our service counter is open 7am to 7pm daily Monday thru Friday with FULL DAY Saturday Service 7a.m. to 3:30p.m. by appointment.
  
  
• We have 6 service counter managers available to assist you. The industry average is only 2 or 3.
  
  
• We have a dedicated service director with 26 years of automotive experience.  The only service director in the tri-state area selected to both Volkswagen of America's Regional & National Service Councils.  This helps ensure that Donaldsons customers are obtaining the highest level of service in the industry.
  
• 17 service bays, 15 VW technicians and 5 detailers. The largest number of certified factory trained and ASE certified technicians on Long Island.
  
  
• Donaldsons is the ONLY New York VW dealership that is part of the QAP (Quality Analysis Partner) program which gives us advanced troubleshooting information, equipment and training as well as direct access to the VW engineers. 
  
  
• Warranty issues sometimes require judgment calls on the part of our service managers. Having a great dealer working for you can make a big difference, saving you lots of your hard earned dollars.
  
  
• Average appointment made within 24 - 48 hours following your initial request.
  
  
• On premises, after hour security protecting your car and property and allowing you the convenience of 24 hour a day, 7 days a week, drop off and pickup of your car in safety.
  
  
• New Courtesy shuttle drop off and pick-up service is now available for our customers between 7am - 5pm Mon-Friday and 7am - 11am on Saturdays (approx. 5 mile raduis of dealership).
  
  
• An open and comfortable lounge with complimentary tea and coffee, small library, periodicals, TV, free WI-FI, snacks and beverages plus Legos for both children and adults!
  
  
• Over half a million dollars of parts on hand to get you back on the road as quickly as possible. For those cars under warranty, we can have parts FED-EX'd to us as needed at no charge to help expedite your repair.
  
  
• There are over 65 Donaldsons team employees who will stop at roadside to assist customers in need of help. A benefit of having a Donaldsons license frame wrapped around your plates.
  
  
• Two complimentary silver car washes with your purchase or lease of a new or used car. 
  

Schedule a Service appointment, order the part you need or call (866) 473-6618  today!

Donaldson's is the ONLY dealership in the Tri-State area to have 2 out of 20 technicians compete in the 3rd round of Volkswagens Top Technician contest in California and the ONLY dealership in New York State to have 1 out of 12 technicians nationwide head to Florida for the final round in January 2011! 

Here are two very good reasons to choose Donaldsons Volkswagen service:

Yee Yow

Will Gomez